This website is owned and operated by Lux Lux Limited, we are registered in England and Wales (number 01045955) and are based at The Green, Main Street, Church Langton, Market Harborough, Leicestershire LE16 7SY. VAT No 114 6750 

Information about the Website and the Goods

Welcome to the Lux Lux Ltd website terms and conditions of use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.

You should be aware that:

  • We have made every effort to display as accurately as possible the colours of our products but the definition will depend on a number of factors including but not limited to your computer display settings. 
  • All sizes and measurements are approximate. 
  • All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available. 
  • All prices are inclusive of UK VAT (but do not include delivery charges). Prices are correct at the time of order only and relate to orders placed via the website only in accordance with the terms and conditions relating to the sale of goods. 
  • The goods and promotions that are offered on our site may not be available in stores or concessions and vice versa.

Before you place an order if you have any questions relating to these terms and conditions please contact us on 01858 545281.

Please note that all photographs are for illustrative purposes only. Trims, patterns and finishes may vary.

Buying Goods

You place an order with us by completing the following process:

  • Add product to your shopping basket. 
  • Enter your login details. 
  • Enter your address details. 
  • Enter your card details. 
  • Submitting your order.

On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods. An Order Dispatch email will be sent and payment taken from your credit/debit card when the goods are being prepared for dispatch. This is when we have agreed to a contract with you.

We must receive full payment before we can accept your purchase as an order. Your order will only be deemed to be accepted by us when we dispatch that product to you and send you an Order Dispatch email which includes details of the product.

We reserve the right to refuse any order prior to acceptance. All prices and charges on the website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

Returning Goods

We hope that you will be delighted with your purchase, however, should you wish to return anything purchased from Lux Lux Ltd online we will be happy to refund an item, provided it is in a re-saleable condition. Returns of full price items should be made within 28 days of purchase, whilst sale items should be returned within 10 days of receipt. All purchases must be returned in original condition and packaging.

If you return part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged.

Exchanges are welcome however, please be advised that returns requiring a replacement smaller / larger size than that initially ordered will be subject to additional postage costs.

Please call us on 01858 545281 or email us at before returning one of our garments. Our returns address is; The Green, Main Street, Church Langton, Market Harborough, Leicestershire LE16 7SY, UK.

Cancelling an order

If you would like to cancel your order before we have dispatched it then please contact us as soon as possible on 01858 545281 or by email at

If your order has already been dispatched then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.


All our items are shipped within one working day from receipt of full payment providing the garment is in stock.

FREE UK: First Class Royal Mail (2 to 3 working days)
Europe – £15.00: Standard International (3 to 17 working days)
Rest of the World – £30: Standard International (3 to 17 working days)

TO CUSTOMERS IN EUROPE & THE REST OF THE WORLD: All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.


We accept payment from the following: Visa; Visa Delta / Electron; MasterCard; Maestro, and American Express. Your card must be registered to a UK, Republic Of Ireland or mainland European billing address to pass our security checks.

If you purchase Lux Lux Ltd goods online from the UK you will be charged in Sterling (£), if purchasing from the Republic of Ireland or mainland Europe then you will be charged in Euros (€).

We use Secure Trading, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an email confirming your payment transaction details. You are responsible for ensuring the email address and other contact details you provide to us are correct.

We will not be responsible if you do not receive the Dispatch Note, email or other confirmation from us where the details you have supplied are incorrect or in the event of communication failure outside our control.

General Notices and Disclaimers

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) snow, strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered email address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter here of. No variation of these terms are binding on us unless agreed by us in writing.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

These notices and disclaimers govern your use of our website, We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer. All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either Lux Lux Ltd or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppels, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission.

However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below. You may download to a local hard disk or memory device and print extracts from the website solely for personal, non-commercial use.

You may also recopy downloaded extracts to others for their personal, non commercial use. You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.

You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).

You may not frame or link to the website or any part of it without our express permission. The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

Changes to Website and Term and Conditions

We reserve the right at any time to make changes to the website, these terms and conditions, the Website Conditions of Use, Privacy Policy and such other policies as we may notify you of from time to time.

You will be subject to the policies and terms and conditions in force at the time you order items using the website.

Changes which we are required to make by law could apply to orders which you have already made.

If any of the terms and conditions forming the contract between us are deemed invalid void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.

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